Terms & Conditions

Our trading address and VAT number are as follows:

77 Wellington Street, Stockport, SK1 1FE
VAT number, 181078703

 

Terms of Trade

Title of goods supplied on our invoices are payable within the terms stated and remain the property of Agapanthus Interiors Ltd until payment of cleared funds is received in full. By accepting our invoice, you agree to accept our terms and conditions of trade which are summarised below.

 

Descriptions

We will always endeavour to provide an accurate and detailed description of the items offered for sale both in-store and online based on our own knowledge or expertise of the item, the knowledge or expertise imparted to us when we purchased the item and any other information including personal research and comparisons with similar items recently sold or offered for sale on the open market by our contemporaries.

We make every effort to describe and photograph our items for sale as accurately and as carefully as possible on our website.  However, please be aware that some photography may produce some glare and variation in tone and colour. Our description of the item will include date, country of origin, material(s), maker’s name (if applicable), and details of any provenance, damage, embellishments or restoration wherever possible.

 

Disclaimer

Notwithstanding any of the above, we are not liable for any misrepresentations outside of our control including misinformation and technical issues with regard to the photography of items.

 

UK and EU internet sales

If a sale is agreed on an item or several items, we will issue a sales invoice which will give details of how payment can be made to Agapanthus Interiors Ltd.  If you require a pro-forma invoice, please state this at the time of ordering together with your Purchase Order reference number and details of where we should send the pro-forma for payment.  Pro-forma invoices are issued only when there is a fair certainty that you will purchase the item(s) ordered.

Invoices (including pro-forma invoices) are payable immediately and are valid for a period of no more than seven days and the invoiced goods will only be released for despatch or collection once payment has been received in full.  Should payment not be received within seven days from the date of emailing, the invoice will be cancelled and the item(s) returned to stock.


Returns – internet sales

Goods purchased online are returnable within 14 days of receipt of said goods. The cost for the return of any goods will be met wholly by the purchaser and any refund due will be made within 14 days of receiving the goods, providing the items are in the same state as when they were sent to the purchaser. Deductions for damage will be made if goods are not returned in the condition they were sent in.


We will always try to facilitate you in returning any such items to us as quickly and as cost effectively as possible.

For internet sales made outside of the UK, please contact us for further advice on dealing with returns.

 

Payment – internet sales

We take payment by either BACs or major debit or credit cards. Methods of payment will be discussed upon point of purchase or issue of invoice.

 

Delivery – internet sales

Depending on the item purchased we will get a range of delivery quotes to ensure a competitive price. The shipping costs will be confirmed with the client prior to booking and a delivery date agreed.

 

Special Orders

We regret that any items whether bought online or in-store and which have been commissioned or modified by us at the customer’s request or which are bespoke, are non-returnable and non-refundable unless they are faulty or damaged.

 

Damaged Goods

If you receive goods which have been damaged in transit or are faulty, please notify us within 48 hours of receiving them. If the goods are damaged or faulty please provide supporting photographic evidence of the damage and we will advise further on how to return the damaged item(s). We shall not be held responsible for damage arising from the transportation of goods which have been collected by the client or on behalf of the client.

For internet sales made outside of the UK, please contact us for further advice on dealing with returns of damaged goods.

 

Your Personal Information

Any personal information about you such as your name, e-mail address, delivery address, telephone number and payment details are kept confidentially and will not be disclosed to any third parties.

 

Complaints

In the event that you are dissatisfied with the product or service, please put your complaint in writing to the above trading address or alternatively in an email to info@agapanthusinteriors.com